Relavis CRM Portal

Relavis CRM Portal delivers a set of “portlets” that provide CRM functionality through IBM WebSphere Portal and Lotus’ other collaborative technologies. Relavis CRM Portal gives users access to not only Relavis CRM data but also to all other corporate data and applications. It dramatically simplifies the integration and sharing of corporate and customer information through a unified, single sign-on user interface based on the various tasks, roles and processes used to get the job done. You no longer need to switch from one application to another when viewing data from more than one system. CRM is finally able to deliver a full 360-degree view of any customer, no matter where the data resides. By leveraging the full span of collaborative capabilities offered through the Lotus product family, Relavis ensures customers, employees and business partners communicate effectively and across corporate wide information and processes.

The combination of Relavis CRM and WebSphere Portal accelerates the time to value by providing the framework for enabling customers, employees and business partners to satisfy their need for information and access to business processes. Speed, efficiency and state-of–the-art integrated collaboration are being brought to market with real, measurable value.

Increase sales competency throughout the organization

• Increase sales revenue and reduce operational costs
• Gain more control over the sales process
• Develop a quality pipeline and improve forecasting accuracy
• Focus sales people on the right opportunities

Provide a unified workspace for connected users

• Integrate faster by “wiring” your applications together
• Enhance CRM functionality with instant messaging, people awareness, content management, web meetings, team workplaces and e-learning
• Personalize the system based on roles
• Build corporate memory and culture
• Promote your corporate branding using “themes” and “skins”

Make the most of your technology

• Reduce development and deployment costs
• Leverage existing technology investments, including Domino, WebSphere, Lotus Instant Messaging, Lotus Team Workplace, MS
• Exchange, IBM DB/2, and Oracle
• Take a major step toward bringing Lotus technology into J2EE via the portal
• “Webify” traditional green-screen / mainframe / Legacy systems / CICS applications
• Get true thin-client, open access to all required tools regardless of where they reside

Change how your organization works

• Manage change more efficiently and effectively
• Standardize procedures across groups & locations within your organization
• Improve lines of communication between geographically dispersed employees
• Decrease the time to market for new product launches
• Ease the dissemination of new product information to customers, employees and business partners