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Press Release
Relavis Demonstrates the Next Release of Relavis CRM Portal
IBM Strategic Alliance Business Partner Again Demonstrates its
Technical Leadership in Collaborative Customer Relationship Management With its Portal Solution at Lotusphere 2004
ORLANDO, FL -- January 26, 2004 - Relavis Corporation will demonstrate the market’s first IBM WebSphere Portal 5 solution designed specifically for its Domino-based collaborative Customer Relationship Management (CRM) suite at IBM Lotus’s premier technology conference, Lotusphere. As one of the original Lotus business partners and a 9-time winner of the IBM / Lotus Beacon awards, Relavis has consistently demonstrated its understanding of CRM in applying innovative technological advancements to effectively and efficiently address real-world business problems. Relavis is proud to be one of the finalists for this year’s Lotus award for "The Best Real Time and Team Collaboration Solution."
Relavis provides comprehensive CRM solutions that address each of the traditional customer touch points: sales, marketing, and customer service & support. Relavis has leveraged the latest developments in IBM WebSphere Portal and IBM Lotus Workplace to help companies advance from functionally-oriented structures to dynamic, virtual, process and team-oriented organizations focused on providing value to customers and creating a consistently superior experience for employees, partners, and customers.
"Enabling a broad peripheral vision of the customer throughout the entire organization, both internally and throughout all channels, is no longer a nice to have - it’s a ‘must’ have capability.” says Bob DeMaio, CEO, Relavis Corporation. “Our customers have told us that they’re not interested in rip and replace technology. They’ve told us that they need to concentrate on their core competencies and on bringing everyone together to focus on only those processes that provide value to the customer. They’ve clearly told the market that they want to do so by leveraging the significant IT investments made over the past decade. With our latest product releases, and the advancements we’re showing with Relavis CRM Portal, its clear that we’re listening.”
The first release of Relavis CRM Portal was well received and Relavis has continued to expand upon its success. Users will now have the ability to do quick searches of information in views. They will also have an intelligent interactive, text-based interface to Relavis and other back-end data sources and Web pages. This is very important because it will now allow anyone who needs customer or corporate information to quickly retrieve it, no matter where they are, using any wireless device. This will continue to facilitate faster and more efficient sharing of corporate knowledge and collaboration among team members and customers. The product will allow increased integration with Exchange and Outlook and will offer improvements in online reporting and charting.
When the improvements are combined with the integration of various Lotus Workplace products such as Lotus Workplace Team Collaboration and Lotus Workplace Collaborative Learning, Relavis provides a compelling solution to organizations looking for a broad based CRM anchor application for both IBM WebSphere Portal and Lotus Workplace.
About Relavis Corporation
Relavis Corporation is a leading provider of customer relationship management (CRM) solutions that drive revenue, increase profitability, and deliver customer satisfaction. With 20 years of experience in the technology industry, Relavis understands the importance of quality customer care and retention, as well as time to value in an efficient sales cycle.
Our award winning eSales, eMarketing, and eService applications leverage IBM’s open architecture and integrates with legacy systems to enable effective communication between customers, employees, prospects, and partners.
Since 1985, Relavis has earned the trust of more than 600 customers worldwide including Michelin, DuPont, International Paper, Maytag, FMC and Roto-Rooter.
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IBM, PartnerWorld, Lotus, Lotusphere and WebSphere are trademarks of International Business Machines Corporation in the United States, other countries or both. All other trademarks are owned by their respective companies. Other company, product or service names may be trademarks or service marks of others.
Contact: Jennifer Meade
Relavis Corporation
212 995-2900
jmeade@relavis.com
