“The consultants who assisted us were excellent and took the time to fully understand our business. That tremendously helped us execute a system the users loved because it met their needs.”
Michele Corbin,
Business Application Development Manager
Tandus Corporation
Customer Support
Our Relavis support team is dedicated to helping you succeed and get the most out of CRM. Our staff has many years of experience not only with CRM, but also Lotus Notes and Domino. Call, email, chat, or go online to contact us to get the added day-to-day support you need. And because each customer has different needs, we will work closely with your team to choose the best options for your particular situation.
| Customer Support | What it means to the customer |
|---|---|
| ►Is just a click, email, or phone call away | ►Assistance based on your preferred method and time frame |
| ►Employs agents with over 15 years of experience | ► Accessibility to the answers you need |
| ► Offers multiple support options | ► Support based on your resources and budget |
| ► Is always available to assist you | ► Off-hours support when you need it |
Basic Support
Provides all the support you need via the web, email, or phone.
Extended Support
If you prefer that your staff focus on other aspects of your core business, we can take charge of your CRM environment. We will ensure that all your users are properly registered, security models are in place, upgrades and patches are applied, etc. Extended Support can even lower your total cost of ownership by limiting the number of people you need to train to support the software.
Support services include: User Support; Advanced Technical Support; Custom Application Support; Application Testing; System Configuration; System Administration
